Shipping & Returns

Shipping & Returns

Need help with shipping or a return? Review our shipping guidelines, delivery expectations, and return process below. You can also start a return request online or check the status of an existing RMA.

Fast Order Processing In-stock items typically ship within 48 hours during normal business days.
Continental U.S. Shipping Free shipping applies to the continental United States only.
30-Day Return Window Most new, unopened items may be returned within 30 days of delivery.
Inspection Required Returns are inspected before refunds or exchanges are processed.

Shipping Information

Spike Power Sports works to process and ship orders as quickly as possible. Shipping times can vary based on product availability, warehouse processing time, item size, destination, and carrier service.

Shipping note: Free shipping applies to the continental United States only. Some oversized products, special-order items, or remote destinations may require additional shipping charges or processing time.

Standard Shipping

In-stock items typically ship within 48 hours of receiving the order. Shipping times are Monday through Friday during normal business hours.

Shipping rates for many items are size-based. Product dimensions and shipping details may be listed on the product detail page.

Delivery Estimates

Shipping and delivery dates are estimated based on product availability, warehouse processing time, destination, and the shipping option selected at checkout.

Tracking numbers are sent when available. You may receive multiple tracking numbers if your order ships in more than one package.

Oversized or Special Shipping

Some items may be oversized, ship in multiple boxes, or require additional handling. If extra shipping charges or special handling apply, our team may contact you before the order ships.

Spike Power Sports is not responsible for theft of delivered packages. Please monitor your tracking and delivery location.

Order Placement & Fitment

Please review product descriptions, fitment notes, photos, and compatibility details before placing your order. If you are unsure whether a product fits your machine, please contact us before ordering.

Important: It is ultimately the customer’s responsibility to confirm that the products ordered are correct for their vehicle. If you have questions about fitment, our team is happy to help before the order is placed.

Return Policy

We accept eligible returns within 30 days of delivery. To begin the process, please submit a return request through our online Returns Center.

  • Most new, unopened items may be returned within 30 days of delivery.
  • Items should be returned in new, unopened, undamaged condition and in the original packaging.
  • All returns must be inspected before a refund or exchange is processed.
  • Returned items that do not meet return requirements may be denied a refund or exchange.
  • A restocking fee may apply depending on the item condition, situation, or manufacturer policy.
  • Special-order, custom, installed, used, damaged, or incomplete items may not be eligible for return.
  • Return shipping expenses are the customer’s responsibility unless Spike Power Sports shipped the incorrect or defective item in error.
  • If the return is due to our error, we will provide return shipping instructions.
  • Refund timing may vary depending on shipping transit time, inspection time, and bank/payment processing time.
Damaged, incorrect, or missing parts? Please contact us as soon as possible and include photos of the product, packaging, labels, and any damaged or missing components so our team can review the issue.

Start a Return Request

How the Return Process Works

1
Submit Request Start your return online with your order information, selected items, reason, and photos if needed.
2
Team Review Our team reviews your request and sends return instructions or asks for additional information.
3
Ship the Item Follow the return instructions and submit tracking if you are using your own shipping method.
4
Inspection & Resolution Once received, the item is inspected before a refund, exchange, or other resolution is completed.
Return instructions are typically sent after our team reviews your request. Please check all email folders, including spam or promotions folders.

You should generally expect to receive your refund within two to three weeks of giving your package to the return shipper, although many refunds are completed more quickly.

Need Help Before You Order or Return?

If your return is related to fitment, missing parts, an exchange, or finding the correct replacement item, our team can help before you ship anything back.

Contact Information

Spike Power Sports
611 Elm Ridge Ave
Canal Fulton, OH 44614

Phone: 888-769-2295
Email: sales@spikepowersports.com

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